Everett M. Taylor, Founder and CEO
The Marquis Group helps homeless services agencies, cities and housing teams house more people, keep their best staff and build programs that hold up under real funding pressure.
Every program works on its own. Bring us in for a single training, a full consulting engagement, or anything in between.
The Art of Landlord Engagement
Landlords are relationships, not transactions. This 12-hour course teaches housing staff how to meet owners, earn trust, close on units and keep those owners coming back for every vacancy after the first.
Team Culture & Team Building
Turnover is the most expensive line in your budget that nobody writes down. Retention Recipe shows managers how to build a climate people choose to stay in, with clear boundaries, real appreciation and accountability that scales with responsibility.
“The work is teachable. The culture is not.”
Housing from any position
Outreach, engagement, interim, stabilization or relocation: every position in your agency can move someone toward a home. A half-day training that gives engagement workers and other staff with little housing background the tools to get a complete application ready fast.
Shared housing as a tool, not a program
Shared housing is a tool, not a program anyone needs to be enrolled in. This half-day course shows housing specialists when shared housing fits, where it works best and how to apply it so it leads to permanent housing, with participants choosing their setup and keeping their privacy.
Unit approvals when the money runs short
Incentive budgets are shrinking, and so is the need for them. Owners want full units and steady rent. This course shows teams how to win approvals on what owners actually value, so placements keep moving without paying for every door.
Rapid Re-Housing That Holds
A redesigned time-limited subsidy model built for today’s funding reality: serve more participants on the same budget, with a clear path to employment and housing that lasts past graduation.
Paid work for unhoused neighbors
Cleaner public spaces and real paychecks for the people living in them. A city-contracted employment program that turns encampment cleanup into income, structure and a first step toward housing.
Secret shopper and secret participant reviews
You see your operation from the inside. Your customers and participants see it from the front door. We visit as they do, day or overnight, and hand you a clear report on wait times, staff and procedure gaps worth fixing.
You can’t be at the register on a Tuesday night or at the front desk when a new client walks in for the first time. We can. We visit unannounced, as a real customer or participant, and tell you exactly what happened.
Not every customer gets the same experience. Pick a persona for any visit, or compare three side by side with Persona Range.
Front of house only, never your books. No audio or video recording. We observe; we never tempt your staff. Every nonprofit test is authorized by leadership and never takes resources meant for real clients.
Half-day trainings run about four hours and are delivered as private cohorts for your team, or as open seats in a public session. Consulting programs for cities, counties and lead agencies are scoped and priced in a consultation.
In-person sessions in Los Angeles County carry no travel fee. Outside LA County, travel is billed at cost and quoted before you sign. Prices are introductory and in U.S. dollars.
Career moves, personal goals, relationships, or finding your footing again. Coaching meets you where you are, with straight talk and a plan you can act on.
| Virtual sessionAnywhere, by video | $95 / hr |
| In person, up to 10 milesLos Angeles area, plus session rate | +$25 travel |
| In person, 10 to 20 milesPlus session rate | +$45 travel |
| Community rate4 reduced-rate slots each month | Ask us |
Open-enrollment seats in public sessions. Want a private cohort for your team? Let’s plan it together.
Founder and CEO of The Marquis Group, with more than 15 years in social services and the last six leading housing work in Los Angeles.
Everett has worked every kind of room: telemarketing floors, door-to-door routes, corporate sales, mental health programs and homeless services leadership. He has Southern roots and national reach: raised in Memphis, educated at Phillips Exeter Academy and Howard University, where he studied psychology, and seasoned in New York, Chicago and Los Angeles. That range lets him connect with agencies, staff and participants in any region, and it is why every Marquis Group program adapts to your community. He has been where your people are. He brings lived experience, cultural fluency and a closer’s instinct to every engagement.
Yes. Trainings and consulting are delivered nationwide, in person or virtually. In-person work outside LA County adds travel at cost, quoted before you sign.
Yes. Private cohorts can be customized to your market, programs and forms. Every program is built to adapt to the community it serves.
No. Every program stands on its own. Start with the one that fits your most pressing need.
The TLS/RRH Redesign and Encampment Cleanup Support are scoped to your jurisdiction, funding and partners, so pricing is set in a consultation.
Within two business days of your message or call request.
Tell me what you’re working on and where you want to go. You’ll hear back within two business days.